Please send us your NVivo issues

We are aware that a number of researchers using NVivo software for qualitative data management are experiencing issues. We are discovering that it's not just one quick fix to solve these issues but, because the software itself relies on a complex database, there are likely a number of different problems going on.

If you are indeed experiencing issues, please email either Clare McCluskey-Dean or Leah Emary a detailed description of your problem.We're aware that these issues may have occurred in the past and so you won't necessarily be able to screenshot or resurrect the exact problems you encounter but the types of details we're interested in hearing about are as follows:

• Where are you accessing NVivo (grad centre, home, other YSJ location)?
• Are you using the virtual desktop or do you have a local copy of NVivo installed on a personal machine?
• If you have a local copy of NVivo, which version is installed and what type of machine are you using (Mac, PC, operating system etc.)?
• If you are using a USB stick or cloud storage (Drop Box, Google Drive etc) to import and/or save your data, what type of USB stick are you using or which cloud-based storage medium are you using?
• Are you experiencing storage issues because files are exceeding your storage capabilities? If so, where are you saving your project files?
• Do you ever have trouble locating your project files or the NVivo sample project?
• Screenshots of error messages or other failures are very helpful.
• Any other details about your context or issues are greatly appreciated.